1. About this page
You may use this page to submit a privacy request regarding Personal Data processed by Infatica. Depending on your location and applicable law, you may have rights to access, correct, delete, port, restrict, object to, opt out of, or withdraw consent for certain processing of your Personal Data.
This form may be used by website visitors, customers, reseller or partner contacts, authorized users, SDK / peer network participants, and other individuals whose Personal Data may be processed by Infatica.
If your request relates to a third-party application that integrates the Infatica SDK, you may also need to use the opt-out controls in that application or contact the application publisher. Infatica will handle requests relating to Infatica-controlled Personal Data in accordance with applicable law.
To submit a request, please email sales@infatica.io with the details described below. We will confirm receipt and follow up with any verification steps required by applicable law.
2. Before you submit
- We may need to verify your identity before processing your request.
- Please provide enough information for us to identify the relevant relationship, account, SDK participation, or interaction.
- Do not submit passwords, payment credentials, government identifiers, or sensitive personal information unless specifically requested through a secure channel.
- We may deny, limit, or retain certain data where permitted by law, including for security, fraud prevention, compliance, billing, tax, accounting, legal claims, or network integrity.
- If we do not control the relevant Personal Data, we may redirect you to the relevant controller, customer, reseller, partner, or application publisher where permitted by law.
3. Request types
| Request type | Description |
|---|---|
| Access / know | Request a copy or summary of Personal Data we process about you. |
| Correction | Ask us to correct inaccurate Personal Data. |
| Deletion | Ask us to delete Personal Data, subject to legal and operational exceptions. |
| Restriction | Ask us to restrict certain processing where applicable. |
| Objection | Object to certain processing based on legitimate interests or direct marketing where applicable. |
| Portability | Request data in a portable format where applicable. |
| Withdraw consent | Withdraw consent where processing is based on consent, including SDK / peer network participation where applicable. |
| Opt out | Opt out of certain processing such as marketing or sale/share where applicable. |
| Appeal | Appeal a decision on a privacy request where applicable. |
| Other | Describe your request in your own words. |
4. Request form fields
Please include the following information when you submit your request. Fields marked with an asterisk are required.
| Field | Type | Required | Notes |
|---|---|---|---|
| Full name* | Text | Yes | Name of requester. |
| Email address* | Yes | Used for verification and response. | |
| Country / region* | Dropdown / text | Yes | Helps determine applicable rights and timeline. |
| Relationship to Infatica* | Dropdown | Yes | Customer contact / reseller contact / partner contact / dashboard user / SDK peer / website visitor / prospect / other. |
| Company name | Text | If applicable | For business contacts or account users. |
| Account email / user ID | Text | If applicable | Needed where request relates to dashboard or service account. |
| Partner application name | Text | If SDK-related | Name of app where SDK participation occurred. |
| Device / network information | Text | If SDK-related | Optional IP address, approximate date/time, country, app version. Avoid collecting more than necessary. |
| Request type* | Multi-select | Yes | Access, deletion, correction, withdrawal, opt-out, etc. |
| Request description* | Long text | Yes | Free-text description. |
| Preferred response method | Dropdown | No | Email by default. Other methods if available. |
| Authorized agent?* | Yes / No | Yes | If yes, request proof of authorization where required. |
| Verification consent* | Checkbox | Yes | Requester acknowledges Infatica may verify identity. |
| Declaration* | Checkbox | Yes | Confirms accuracy and authorization. |
5. Declaration
By submitting this request, you confirm that the information provided is accurate and that you are the individual identified in this request or are authorized to act on their behalf. You understand that Infatica may need to verify your identity or authority before processing the request. Infatica will use the information submitted in this form only to process, verify, respond to, and maintain records of your request, and as otherwise required or permitted by law.
6. SDK / peer network opt-out
If you participate in the Infatica peer network through a partner application, you may withdraw participation through the opt-out controls in that application, where available. You may also submit a request through this form if you want Infatica to review, delete, or restrict Infatica-controlled records related to your SDK / peer network participation, subject to applicable law and technical feasibility.
| SDK opt-out item | |
|---|---|
| Primary opt-out method | Users may opt out of SDK / peer network participation at any time using the opt-out mechanisms made available in the relevant partner application or participation interface. |
| Secondary opt-out method | Users may also submit a privacy request through Infatica’s applicable privacy request process if they want Infatica to review, delete, or restrict Infatica-controlled records related to their SDK / peer network participation. |
| Propagation time | Opt-out requests are processed in accordance with the applicable technical and operational process. |
| Data needed to identify peer record | Infatica may request specific and detailed information reasonably necessary to identify the relevant SDK / peer network record and verify the request. |
| Deletion exceptions | Deletion or restriction may be subject to legal, compliance, tax, accounting, security, abuse-prevention, dispute-resolution, and legitimate retention requirements. |
| Escalation contact | Privacy requests should be submitted through Infatica’s applicable privacy request process. |
7. Response timelines
| Jurisdiction / framework | Timeline |
|---|---|
| GDPR / UK GDPR | We will respond without undue delay and, in any event, within one month of receiving the request. Where permitted by law, this period may be extended by up to two additional months depending on the complexity and number of requests; we will notify the requester of the extension and reasons within the initial one-month period. |
| California / CCPA | We will confirm receipt within 10 business days where required and respond within 45 calendar days of receiving the request. Where reasonably necessary and permitted by law, we may extend the response period by an additional 45 calendar days, for a maximum of 90 calendar days, with notice and explanation. |
| Singapore PDPA | For access requests, we will respond as soon as reasonably possible. If we cannot respond within 30 calendar days, we will notify the requester in writing within that period and state when we expect to respond. For correction requests, we will correct the data as soon as practicable; if we cannot do so within 30 calendar days, we will notify the requester in writing. |
| Other jurisdictions | We will respond within the timeframe required by applicable law. Where no specific statutory timeframe applies, we aim to respond without undue delay and generally within 30 calendar days after receiving and verifying the request. |
8. Contact us
| Purpose | Contact |
|---|---|
| Primary privacy request channel | sales@infatica.io |
| Compliance escalation | sales@infatica.io or the applicable Trust Center request process |
| SDK / peer network escalation | sales@infatica.io or the applicable SDK / Trust Center request process |
| Security issue | sales@infatica.io |
Postal address — use the applicable Infatica contracting entity:
- INFATICA LTDUnit A, 82 James Carter RoadMildenhall, Suffolk, IP28 7DEUnited Kingdom
- INFATICA PTE. LTD.195 Pearl’s Hill Terrace, #03-62A168976Singapore
