We provide refunds in case our proxies were proved not to be working for the goals that were indicated. Every described use case at works at top performance. Infatica team will answer your questions, deliver precise and reliable information in order to support your business use-case, we value our customer-relationships the most. We can guarantee performance of our proxies since each and every proxy is tested multiple times before delivery to the customer. If you are having technical difficulties please contact our support department in tickets from your account or for a quicker resolution via email: Before doing a refund we will be happy to try our best to solve any issue. Our support team is available 24/7.