We provide refunds in case our proxies were proved not to be working for the goals that have bee indicated. Every described use case at works at top performance. Infatica team will answer your questions, deliver precise and reliable information in order to support your agency or personal use-case, we value our customer-relationships the most. We can guarantee performance of our proxies since each and every proxy is tested multiple times before being delivered to the customer. If you are having technical difficulties please contact our support department in tickets from your account or for quick resolution via email: Before claiming a refund as we will be happy to solve any problems. Our support is available 24/7.