FAQ

Services

About Us

Network Types

Services

Are your proxies difficult to set up?

Infatica's proxies are quite simple to use. No development or coding expertise is required. They work with all major data parsing solutions.

What is a residential proxy?

A residential socks5 proxy is the web address of a real consumer household internet account at a specific position on the map.

What if my main priority is budget?

Infatica's rotating proxies choose the optimal next node for you, to maximize availability and speed, thus minimizing budgetary imnpact.

How safe is my traffic?

Your safety and privacy is a top concern for Infatica. Our traffic is encrypted end to end.

What's a mobile proxy?

A mobile proxy lets you acces the mobile web from real 3G and 4G mobile data plans, for testing and verification across countries and providers.

What's the ROI of proxies?

Proxies help businesses discover priceless information about their ad spend, how their content is served, and what the competition is doing.

What hours does tech support operate?

We respond to Severity 1 (Sev 1) support requests around the clock, 24 x 7.

When can I use the less expensive datacenter proxies?

Infatica's datacenter proxies are great when you need more speed and bandwidth, and don't need to appear as if you were a local consumer web user.

Where can I use your proxies?

You can use our proxies with almost any application that supports HTTP/HTTPS. It is prohibited to use our service for any illegal or unauthorized purpose.

Can I use your proxies on more than one device?

Yes, you can on any machine you own and any IP associated with your account.

How can I configure my web browser to use your proxies?

There is a chrome web store application to use our service in the browser.

What happens if a target website blocks the IP?

This shouldn’t happen if you are using the service correctly, on a rare occasion it does, just request a new IP by changing the port or session number.

About Us

What forms of payment do you take?

Infatica accepts a wide range of payment options, including credit card, Paypal, Bitcoin, and payment cards like WebMoney and Paysera

www.megastock.com   Here you can find information as to the passport for our WM-identifier 974162973485
Check passport

Tell me about your refund policy?

If for any reason you are not completely satisfied with your service, we will happily refund the unused portion of your purchase within 24 hours.

What languages do you speak?

Our standard tech support language is English, but we also have language competence in Russian.

How can I test your proxies out/Do you provide a trial?

To test out product just fill out the form on the website. Then our manager will contact you soon to activate the trial. The trial is Free. Cancel any time. No card required.

What do you offer?

We offer a premium proxy service which enables users to send requests via residential or datacenter proxies.

Can you make a custom proxy package for me?

Yes, we can arrange a custom solution for you. Please contact our sales team at sales@infatica.io and describe your needs.

Can I cancel at any time?

If you want to stop using our services please make a ticket about it.

How to upgrade/downgrade my account?

Please contact us via tickets and we’ll change your account to another package.

What kind of support do you provide?

We provide 24/7 system monitoring and support our clients via tickets/email. Our SLA response time is no longer than 4 hours and we always try to aid our customers immediately.

How secure and private is infatica?

Our network has a high level of reliability, availability, and security. Because we own all of the servers on our network and host them in Tier 3 backbone data centers around the world, all of our users experience a totally secure browsing experience. We sign legally binding agreements with our customers to ensure their privacy.

Network Types

Data Center

Static IPs residing in data-centers worldwide.

Residential proxies

Residential IPs are IP addresses that were assigned from an ISP to a homeowner. It is the IP address a website will see when an individual browses the web.

Mobile proxies

Mobile IPs are assigned to mobile devices by mobile internet carriers.

Pricing

We’re offering a set of pricing plans with varying parameters including available traffic, IP address count, and other features – or you can use our flexible pricing option to fine-tune the parameters yourself. Choose the plan that fits your project’s needs best:
3 Day Trial for $1.99 on any Plan!