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Privacy Policy

Last updated on 10.04.2025

Infatica is the owner of the website https://infatica.io (“Site”) and all related services, content (“Content”) and the proposed applications (“Services”). We are a service of residential proxies sourced from real consumers across dozens of countries.

We care about your trust and have developed this Privacy Policy to help You decide whether to use our Services. This Policy is a legally binding agreement between You (“You”, or “User”) and us. Upon getting access to the Services and using them, providing information to us in other formats, You agree and accept the terms of this Privacy Policy, make it timely amended, and consent to the collection and use of information in the manner described in this document.

If You do not agree to the terms of this Policy, please, discontinue using our Services immediately.

In addition to this Policy, please, read our Terms of Service, which is hereby incorporated by reference, as well as with other rules about which we can periodically notify You.

IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, DO NOT USE OUR SERVICES

Data processing information in short:

Personal data collected is owned by Infatica Pte Ltd. (company number 201925927G, address: Eu Tong Sen Street, 09-09, the Central, Soho 1, Singapore, 059817) which is responsible for your information under this Privacy Policy (the “Data Controller”).

Our main data processing purposes:

  • To provide our Services;
  • To manage our relationship with You which will include: Notifying You about changes to our Terms of Service or Privacy Policy / Notifying you about updates.

Your data subject rights: to obtain information about your stored personal data, the right to correct and transmit your data and, if necessary, to object to (when data is processed based on our legitimate interest or your consent), restrict the processing of, or deleting of, your personal data.
For more data processing purposes and other specific information about your personal data processing, please, refer to a Full version of this Privacy Policy below.

Full version of the Privacy Policy

1. APPLICABILITY OF THIS PRIVACY POLICY

This Privacy Policy (the “Privacy Policy”) applies to your personal data when You:

  • use our Services, including when You provide information for getting access to our Services;
  • contact us via e-mail/phone/etc.;
  • provide us with your personal data in any other way (e.g. through customer support inquiries, feedback sharing, etc.).

2. INFORMATION WE COLLECT ABOUT YOU

Personal data is typically data that identifies an individual or relates to an identifiable individual. This includes information You provide to us, information which is collected about You automatically, and information obtained from third parties.

We collect several types of information from and about Users of our Services (“Personal Data”/ “Data”), which can be grouped together as follow:

  • Identity Data may include your name, email or Google ID;
  • Contact Data includes email address;
  • Payment Data In order to pay for the Services You may be required to provide your payment information: your name, address, payment card number, etc;
  • Content Data of any messages that You send using the Services or to Infatica directly.
  • Technical Data includes internet protocol (IP) address, device info such as mobile device model, operating system, platform, browser type and version and other device settings.

We also may collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your Personal Data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific Services feature. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.

Third-Party Widgets

Our Services may contain widgets and social media features. You are the only person who decides if You would like to press this button and share your Personal Data. These widgets and features collect your IP address, the information about the page you are visiting during your use of the Services, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the relevant privacy policies of such social media resource.

3. HOW WE USE INFORMATION COLLECTED ABOUT YOU

We will only use your Data when the law allows us to. Most commonly, we will use your Data on the following legal bases:

  • Where we need to perform the contract, we are about to enter into or have entered into with You.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we receive your explicit consent to process the relevant personal data. You have the right to withdraw consent to marketing at any time.
  • Where we need to comply with a legal or regulatory obligation.

We have set out below a description of all the data processing purposes and which of the legal bases we rely on. We have also identified what our legitimate interests are where appropriate.

Purpose Data Legal basis
To register you for accessing to our Services Identity / Contact Performance of a contract with You
Performance of a contract with You Identity / Contact / Technical / Payment Performance of a contract with You
To manage our relationship with you which will include notifying you about changes to our Terms of Service or Privacy Policy / notifying You about updates Identity / Contact Performance of a contract with You / Necessary to comply with a legal obligation / Necessary for our legitimate interests (to keep our records updated and to study how customers use our Services)
To administer and protect our business and Services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) Identity / Contact / Technical Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)
To deliver relevant Services content and advertisements to You and measure or understand the effectiveness of the advertising we serve to You Identity /Technical Necessary for our legitimate interests (to study how customers use our Services, to develop them, to grow our business and to inform our marketing strategy)
To deliver relevant Services content and advertisements to You and measure or understand the effectiveness of the advertising we serve to You Technical Necessary for our legitimate interests (to define types of customers for our Services, to keep our Services updated and relevant, to develop our business and to inform our marketing strategy)

4. DISCLOSURE OF YOUR INFORMATION

We use encryption and other strong security measures to protect Data.

We may share your Data with certain third parties selected by us to help support our operations. These include, for example, hosting provider and the service providers that help us to analyze web traffic, send emails, and track customer support requests.

We may also disclose your Data when we believe we have your consent to do so, such as when you contact us for customer support and provide us with any information.

We may also disclose your Data when we have a good faith belief (i) we are required to do so by law, or in response to a subpoena, court order, or other legal mechanism, or (ii) it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations.

We may share your Data with affiliated third parties and our partners that assist Infatica in providing, maintaining, evaluating, improving and providing the Services and any other Infatica products. Infatica may disclose your personal information to affiliated third parties for the purposes of offering, marketing or advertising Infatica Services (such Infatica Services and products may reference, incorporate or include third-party products and services). In such an event, Infatica will take reasonable measures to prevent such affiliated third parties from using your Personal Data for other purposes.to be used in a manner consistent with this Privacy Policy, and if we or our assets gets acquired or transferred in part or whole to another organization, your Data and any other information we have collected may be among the items transferred.

Finally, If we have your email address for the purpose of providing you with news and marketing offers, we reserve the right to share it with our partners or use it ourselves. Out of respect for your right to privacy, we provide You with an easy way to stop receiving emails from us, our affiliates, and our partners.

You may opt out of receiving commercial and promotional messages at any time by clicking on the “Unsubscribe” link at the bottom of any message. This request may take up to 10 days to process. Even if you have opted out of receiving promotional messages, we reserve the right to send you important updates of other types without offering You the opportunity to opt out. These may include customer service announcements, administrative notices, surveys, and more.

5. COOKIES

Cookies are small text files sent by website to your computer or mobile device that enable services and website features to function properly. Cookies make it easier for you to use our Services during future visits. They also allow us to monitor traffic and to personalize the content of our Services for you. Some of our cookies are necessary for certain uses of some Services. These cookies allow us to make our Services usable by enabling basic functions like page navigation and access to secure areas of the Services. Some Services cannot function properly without these cookies.

Types of сookies We use

  1. Essential cookies: NextAuth.js cookies: These cookies are essential for user authentication and session management. They store technical information necessary for website functionality and do not collect personal data.
  2. Performance and Functionality cookies: Google Analytics: We use Google Analytics cookies to collect anonymous information about how visitors use our website. This helps us improve our website’s performance and user experience.
  3. Session-based cookies only last while your browser is open and are automatically deleted when you close the browser.
  4. Persistent cookies last until you or your browser deletes them or until they expire.

You can control or disable cookies through your browser settings. Disabling cookies may affect your website experience.
For more information about cookies in general, visit this site: https://allaboutcookies.org/.

6. SECURITY

We have implemented measures designed to secure your Data from accidental loss and from unauthorized access, use, alteration, and disclosure. All information You provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on You. We urge you to be careful about giving out information through the Services.

7. DISCLAIMER OF WARRANTIES

Notwithstanding anything to the contrary in this Policy, we are not responsible for the accuracy, correctness of any information we collect, store, or disclose to You or anyone else.

8. YOUR DATA SUBJECT RIGHTS

  1. To object to processing: You have the right to object to certain types of processing, including processing for direct marketing (i.e. if You no longer want to be contacted with potential opportunities).
  2. To be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your Personal Data and your rights.
  3. Right of access: You have the right to obtain access to your Personal Data (if we are processing it), and certain other information about or privacy practices with respect to your Personal Data.
  4. To rectification: You are entitled to have your information corrected if it is inaccurate or incomplete.
  5. To erasure (“to be forgotten”): You have the right to request the deletion or removal of your Personal Data where there’s no compelling reason for us to keep using it. We will delete backup copies of that Personal Data from our archives as soon as is practically possible, to the extent allowed by our other data retention obligations (e.g., to protect other data stored in the same backup archives, or meet other regulatory or legal requirements). As soon as those obligations have been fulfilled, we will permanently delete those archives as quickly as possible.
  6. To restrict processing: You have rights to “block” or suppress further use of your Personal Data that we process. When processing is restricted, we can still store your Personal Data, but may not use it further.
  7. To data portability: You have rights to obtain and refuse your Personal Data for your own purposes across different services.
  8. To lodge a complaint: You have the right to lodge a complaint about the way we handle or process your Personal Data with your national data protection regulator. However, we hope you will contact us first, so we will try to address your complaint directly.
  9. To withdraw consent: If you have given your consent to anything we do with your Personal Data, You have the right to withdraw your consent at any time. This includes your right to withdraw consent to us using your Personal Data for marketing purposes.

To exercise any of your rights specified above, please, contact us at sales@infatica.io providing specific and detailed information regarding exercising of the relevant right.

Data Retention

We only retain your Personal Data for as long as is necessary for us to use your information as described above or to comply with our legal obligations and legitimate interests. For example, Identity / Contact data You provide during registration is stored until your registration is active. If registration is not active for 1 year, the Data is deleted.

Please be advised that this means that we may retain some of your Personal Data after You cease to use our Services. For instance, we may retain your data as necessary to meet our legal obligations, such as for tax and accounting purposes.

When determining the relevant period in which we retain or establish/revise periods for retaining Personal Data, we will take the following factors into account:

  • our contractual obligations and rights in relation to the information involved
  • legal obligation(s) under applicable law to retain data for a certain period of time or with respect to pending or anticipated legal actions
  • our legitimate interest where we weigh your interest in controlling your Personal Data and against our lawful purpose in processing your Personal Data
  • statutes of limitations under applicable law(s)
  • if You have made a request to have your Data deleted

Otherwise we will securely erase your Personal Data once there is no lawful basis or legal obligation to store or process it.

9. CONTACT US

We may provide additional information about our privacy practices at other points, for example, when we ask you to provide Data in connection with a particular Product, and where this will help us provide more relevant and timely information.

We reserve the right to make changes to our practices and this Privacy Policy at any time. If we change the way we handle your Data, we will update this Privacy Policy.

If you have any requests concerning your Data or any queries with regard to this Privacy Policy, please, feel free to contact us at sales@infatica.io.