End User License Agreement (EULA)

THIS END USER LICENSE AGREEMENT, TOGETHER WITH THE PRIVACY POLICY WHICH IS INCORPORATED BY REFERENCE TO THIS END USER LICENSE AGREEMENT, SET FORTH THE LEGALLY BINDING AGREEMENT (“AGREEMENT”) BETWEEN YOU (AN INDIVIDUAL) AND Infatica Pte. Ltd. (“Infatica” OR “US”, OR “OUR” OR “WE”); THIS AGREEMENT GOVERNS YOUR ACCESS AND USE OF, THE Infatica SERVICES, THE Infatica WEBSITES (“SITE”) AND ANY ACCOMPANYING SERVICES, FEATURES, CONTENT AND APPLICATIONS (“FEATURES”) OFFERED BY US (ALL COLLECTIVELY REFERRED HEREIN AS THE “SERVICES”).

The Client’s Responsibilities

You are responsible for the activity associated with your user account and must abide by the applicable laws (local, state, national, and foreign), as well as treaties and regulations in relation to their use of the Service and data privacy, international communications, and transmission of technical or personal data.

Should you notice an unauthorised use of your user account, you must report it to us immediately.

The Provider’s Responsibilities

We will keep all data submitted by you confidential: This pertains to our employees, representatives, consultants, contractors, or agents. The obligation to keep your data confidential does not apply in the following cases: i. said data is already known to the public; or ii. said data must be disclosed by law, by any governmental or other regulatory authority, or by a court or other authority of competent jurisdiction. In this case, we will inform you of the requirement of that disclosure as soon as possible.

Your Use of the Services

We reserve the right to change, modify, add, or delete any of the terms and conditions of this Agreement with or without notice and without liability to you.

Limited License

During the Term, we hereby grant you a personal, non-exclusive, non-transferable, non-assignable, non-sub-licensable, revocable and limited license to access and use the Service.

Pricing and Payments

We may change our prices from time to time. You shall pay for the Services on a periodic basis and subject to terms and periods defined by the Subscription plan you have chosen. Unless otherwise stated, all fees due for the Services are payable on the first day of use of Services subject to the terms defined by the Subscription plan. You will be billed automatically to the Payment Method opted by You, according to the calculation of the cost of the Subscription and the amount of Traffic not included within the Subscription but used by You during the month to be billed for, as applicable. Unless otherwise stated, Services will auto-renew for the next month and be billed upfront for the next month on the date of Your first Subscription each month until you elect to cancel your access to the Services. All purchases of the Services are final and non-refundable, except at Our sole discretion and in accordance with the rules governing the Services.

We offer trials of our Services to new Users (a “Trial”). A Trial provides the User full access to the Services for a 7 (seven) business days period or the amount of Traffic (1 GB) that is specified in the Trial description, during the first purchase.

Unless you cancel before the end of the Trial, or unless otherwise stated, your access to the Service will automatically continue and you will be billed the applicable fees for that Service using the Payment Method you provided. All incurred charges are final and non-refundable, except at our sole discretion and in accordance with the rules governing the Services. We may send you a reminder when your Trial is about to end, but we do not guarantee any such notifications. It is ultimately your responsibility to know when the Trial will end if you decide you do or do not want to become a user paying for the Services after the Trial period.

If You decide you do not want to pay for the Services, You must cancel your subscription before the end of the Trial period. You may lose access as soon as You cancel or at the end of the Trial period. Once you have canceled the Trial, you cannot resume the Trial period even if it was not used for the entire duration of the offer.

Refunds and Replacements

When purchasing ISP Proxies and Datacenter Proxies, please note the following terms regarding refunds and replacements:

  1. We do not offer refunds for ISP Proxies and Datacenter Proxies once they have been purchased.
  2. ISP Proxies and Datacenter Proxies are provided on an “as-is” basis, and we do not replace proxies once they have been assigned. This includes proxies that may be banned or blocked due to user activity.
  3. The only exception to the above is if a proxy fails to function due to a technical issue on the provider’s side. In such cases, Infatica will provide a replacement proxy at no additional cost.

ISP & Datacenter Proxy Policies

In line with our company policy, our proxy program does not select proxies based on: ping, fraud score, blacklists, pixelscan, zip code, DNS location, or location mismatches on third-party sites (the location data aligning with ip2location.com only applies to datacenter and ISP proxies).

When you purchase a proxy from us, we guarantee: reliable operation for its intended use, compliance with our guaranteed speed, and accurate location display, which can be specified up to a particular city (verifiable on ip2location.com).

Prohibited Conduct

You may not use the Service in any manner that could damage, disable, overburden, or impair our servers or interfere with any other party’s use and enjoyment of the Service. You may not attempt to gain unauthorized access to any aspect of the Service or to information for which you have not been granted access through password mining or any other process.

Prohibited Content

Our website doesn’t allow any content that violates the law, markets illegal products or services, or is sexually explicit. Example categories are: adult sexual content, drugs and drug paraphernalia, hateful content, illegal products and services, inappropriate content, malware downloads, unacceptable business practices, and more.

Restricted Domains

For safety purposes, when using the Service, you may be unable to access the following domains: .edu, .gov, and .mil; banking and financial institutions websites may also be inaccessible. The list of restricted domains may be changed without further notice. Additionally, we restrict access to websites that use the HTTP protocol.

Term and Termination

This Agreement becomes effective upon your access to the Service until terminated by either you or us (the “Term”). You may terminate your relationship with us at any time. Your failure to comply with the terms and conditions of this Agreement or any other agreement you have with us will terminate your license.

Privacy Policy

By clicking the “I Agree” button you also agree to our Privacy Policy.

If you have any questions about this Agreement, please contact us using one of the options below.

Contact us:

For any question you may contact us at: contact@Infatica.io.

Use of the Service constitutes acceptance of Infatica Ltd. Terms of Use and Privacy Notice